Kiln
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SUPPORT

Talk to the people who built Kiln.

Kiln is made by 1994, an agency that migrates its own Forge servers with it. Email us and you’ll hear back from a developer, usually within one working day.

Email [email protected]
Migrations

A migration is stuck or failed

Open the migration in Kiln: the log shows what failed, and most steps can be retried from there. Your old server keeps serving your sites until you press Switch over, so there’s no rush.

  • Email us the link to the migration page, so we can see the same log you do
  • Tell us which step failed and what you’ve tried
  • Include the error from Forge if there is one
Billing

Payments, receipts and refunds

Payments are handled by Stripe as the seller, so your receipt comes from Link. Credits never expire, and a migration abandoned before switch-over gets its credit back automatically.

  • Our refund policy explains when credits are refunded
  • For a refund, email us from your account’s address with your team name
  • Questions about a charge can also go to Link support, using the details on your receipt
Account

Signing in and two-factor

If you’ve lost the device with your authenticator app, sign in with one of the recovery codes you saved when you set up two-factor authentication.

  • No recovery codes? Email us from your account’s address and we’ll help you back in after checking it’s you
  • Team owners and admins invite colleagues and connect Forge and DigitalOcean from Team settings
  • You can delete your account at any time from Account security
Security

Reporting a vulnerability

If you think you’ve found a security problem in Kiln, please tell us privately before sharing it anywhere else. We’ll confirm we’ve received it and keep you updated while we fix it.

  • Email [email protected] with the details and steps to reproduce it
  • Please don’t test against other people’s accounts or servers
  • Our security page explains how Kiln protects your servers and tokens

Find an answer

How it works → Every step of a migration, from planning to switch-over. Security → How Kiln looks after your servers, data and tokens. Pricing and FAQs → Credits, volume pricing and VAT. Refund policy → When credits are returned or refunded.